1. What is your turn around time?

Around 15 working days after final artwork confirmed

2. What is Meijing's order cancellation and returns policies?

Due to the customization of our products, all sales are final. Once an order is paid for and production has begun, we do not allow cancellations or returns of orders. Thus, we encourage all of our clients to make sure that everything with your orders are exactly how you want them – review your artwork proofs thoroughly and double check to make sure all details on your invoice are exactly as you wish.

If you have paid for an order and decide you no longer wish to proceed, contact us ASAP to confirm whether production has begun. If we have not printed your job yet, we will of course refund your job in full. If we have printed your job, we unfortunately cannot allow for a cancellation or return.

If you receive your order and there is a production related defect, you have 7 days to bring any issue to our attention so that we may address the problem and remedy it appropriately. We fully stand by our work, and are confident that the quality of your product will be phenomenal. Having said that, mistakes do happen. When they do, we will do everything possible to make it right for you!

3. What are your payment terms?

We require 100% payment prior to beginning production. For orders with over 1000 decks, we accept 50% deposit payment, balance paid before shipment.

4. What payment options are available?

We accept payment by credit card, Paypal, bank wire or Western Union. Please note there will be different processing charges of  different payment ways.

5. Do you have templates for designing?

Yes, we can provide template based on your card size and box size.

6. Do you provide proofs?

Absolutely! We provide complementary digital proofs that require your approval before we begin production on any order.  Clients are 100% responsible for the accuracy of ALL content on final proofs.

7. Can I create plastic playing cards?

Yes, we produce PVC and plastic cards ranging from 28 mm to 35 mm in thickness.  It is best to avoid gradient colors when ordering PVC or plastic cards. Also, lead times are 30 to 45 days longer, as these materials have very short shelf lives prior to being printed upon, cut and coated.

8. I am ready to place an order. What's the next step?

First, make sure that we have provided you with a satisfactory price quote that details all of your desired product specifications and components.

Next, confirm with your sales representative that you are ready to place an order and they will provide you with a invoice. Once this is complete all we need is your artwork, you can do this by emailing your artwork to info@meijingindustry.com or sharing files via your preferred file sharing service (Google Drive, Dropbox, etc.).

Don't hesitate to reach out to us at  info@meijingindustry.com if you have any issues or need any additional information. We're here to help make your project as seamless as possible!